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At Scentsible, LLC dba Poo~Pourri, we stand behind our products and quality controls.  If for any reason you are not satisfied with a Poo~Pourri product you purchased from poopourri.com or one of our authorized sellers, you may request a refund or replacement product.   Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Poo~Pourri 45-Day Money Back Stink-Free Guarantee is not available for products purchased from unauthorized sellers.  The Guarantee is also limited to the original, end-user purchaser.

How To Claim The Guarantee

To submit a Guarantee request, please contact our Customer Service Department at (972) 818-8200 or email us at questions@poopourri.com and have information available regarding where and when you purchased your product.  If your request is approved, you will then need to send a picture of your Poo~Pourri product, a proof of purchase, and your Guarantee approval confirmation number to: 

4901 Keller Springs Rd #106d
Addison, TX 75001

You must submit your Guarantee request within 45 days of the date of purchase.  Please note that you are responsible for costs incurred in sending Poo~Pourri a picture of your product, proof of purchase, and your Guarantee approval confirmation number.

Guarantee Guidelines

Poo~Pourri reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Poo~Pourri 45-Day Stink-Free Guarantee.

If you have any questions regarding whether a seller is an authorized seller, please contact us at (972) 818-8200 or questions@poopourri.com.